Casinos.co.uk: Casino News Archive
Tuesday 15th August 2006
Report Into Online Casino and Poker Room Disputes Released
The Fair Gaming Advocate, based in the London offices of eCommerce and Online Gaming Regulation and Assurance (www.eCOGRA.org) has issued its report on the complaints received by the non-profit player protection body during the first six months of 2006.
A total of 265 submissions were made to eCOGRA's online facility, of which 83 (31 percent) concerned online casinos and poker rooms that are not accredited to eCOGRA and are therefore outside the FGA's authority. A further 35 submissions (14 percent) were non-specific statements that could not be followed up.
The remaining 147 disputes were investigated and resolved. “These are all very large online gambling casinos and poker rooms, dealing with high levels of player transactions on a wide variety of games,” eCOGRA spokesman Tex Rees said. “In 31 per cent of cases I found for the player, which represents a very small fault margin in terms of operational activity.”
The average number of disputes for sites accredited with eCOGRA’s prestigious “Play It Safe” per month was 0.3 percent, down from 0.7 percent last year.
Source:OnlineCasinoNews
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