Casinos.co.uk: Casino News Archive
Friday 8th February 2008
Online Casino Receives Complaints
After only one week in operation, online casino LuckyAceCasino.com has generated a large amount of bonus abuse disqualification complaints according to widespread message board postings.
LuckyAceCasino.com is the product of the recently signed white-label deal between 888.com and Kamay Holdings and, while being owned by Kamay, is operated by staff at 888.com.
Numerous players are alleging that, following a deposit and play that is compliant with the site’s terms and conditions, they are being informed by casino security staff when they attempt to cash out that their game has been classified as bonus abuse without giving an explanation. Players claim that staff then arbitrarily chops their winnings and bonuses before returning their winnings and locking their account.
Numerous message board complaints state that staffers with 888.com’s experience should know that players who meet the terms and conditions applicable to an offer without involvement in any illegal activity should be paid. If an online casino does not want to do business with a player for some reason, then they should be excluded during the registration process but not after playing.
In addition, if a casino wishes to lock an account, it is perfectly entitled to do so in enforcing its right of admission, numerous bloggers said, but only after paying monies due to those who have met the terms and conditions requirements.
Source:OnlineCasinoNews
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